Connect, pay and manage your machine with confidence
Follow the portal from wallet top-up to accessing your machine (Live connect or Remote Desktop). These steps explain what to save, what to verify and where to recover when something does not work.
Use the portal as the source of truth for the current address, account, payment state and expiry.
Open your machine
Sign in, open My machines and select the rental you want to use.
Save the connection details
The Windows username and password stays visible on the machine page (click the password field to reveal it) — you need it to unlock the screen. If the machine page shows an RDP address, copy it including the port.
Choose your device
Fastest: press Live connect (see below). If the machine page shows an RDP address you can also use Remote Desktop on Windows, macOS or Android.
Return to the portal
Use the machine detail page to renew, restart or change the password. Open support if the displayed state and actual connection do not match.
Access with Live connect
Live connect opens your rented machine's screen in the browser, on desktop or phone, with nothing to install.
Log in, open Overview and press 🖥 Live connect on your machine row (or on the machine page).
A new tab opens and connects to the machine screen. The button works only while the machine is active; each press starts a new session.
If Windows asks for a password (screen lock), enter the password shown on the machine page. On a phone, tap to click and drag two fingers to scroll.
Connect with Remote Desktop
Use this when the machine page shows an RDP address. It can include a non-default port — copy the whole value instead of assuming port 3389. If no address is shown, use Live connect.
Windows
Connect from Windows
Windows includes the generally available Remote Desktop Connection client.
On the machine detail page, download the .rdp file and open it with Remote Desktop Connection (MSTSC).
The file fills in the address and username. Review them against the portal, then select Connect.
Enter the password you saved at handoff. The .rdp file intentionally does not contain the password.
macOS
Connect from macOS
Use Windows App published by Microsoft for a Remote PC connection.
Install Windows App from the Mac App Store and open the Devices view.
Select +, then Add PC. Enter the exact portal value in PC Name, including its port, and add it.
Open the saved PC and enter the portal username and the password you saved.
Android
Connect from Android
Use Windows App published by Microsoft from Google Play.
Open Windows App and select +, then PC connection.
Enter the complete portal address in PC Name, save it and tap the new connection.
Enter the username and saved password. Grant only the local-device permissions you actually need.
Only use a payment channel currently offered inside your wallet. Channel availability can differ by environment.
Prepare your profile. Open Wallet and update your full name if VietQR asks for it; the name must match the bank account sending the transfer.
Create an order. Choose an available channel and create a fresh order before sending money.
Follow the live order exactly. For VietQR, use the displayed amount and transfer details. For USDT, verify the address, network, amount, rate window and deadline shown on the invoice.
Wait for portal confirmation. Treat the wallet as credited only when the portal says so. If you already paid but the order remains pending, use its manual-review action or contact support.
Review the displayed price, balance and term before confirming a charge. After a rent or renewal completes, verify the resulting expiry.
Receive a machine
Choose an available plan and make sure the wallet has enough balance for the displayed term.
Confirm once and wait for the result. The delivery target is within five minutes when suitable capacity is available and passes readiness checks.
If handoff succeeds, save the password immediately. If final assignment fails after a debit, check the result and wallet refund before trying again.
Renew a rental
Open My machines, choose the machine, select an offered duration and review the amount.
Confirm the wallet charge. An active rental extends from its current expiry; always verify the new expiry shown by the portal.
Automatic renewal still needs enough wallet balance. Check its outcome and do not assume it guarantees uninterrupted access.
Troubleshooting
Check the current portal state first. Do not disable your firewall, antivirus, certificate checks or other security controls to make a connection work.
RDP does not connect
Compare the full host and port and the username with the current machine detail page.
Check whether the portal shows the machine online, restarting, preparing, locked or expired.
Retry after a recent restart or password change, then record the time and exact error text for support—never the password.
A payment is still pending
Open the same order and check its status and deadline before doing anything else.
Verify the sent amount, sender name or crypto network against that order without exposing the credential or payment link.
Use manual review when offered; do not create a duplicate transfer to force confirmation.
The password was not saved
The password is shown on the machine page. Use Change password for a new one — it is shown there too.
Still need help?
Open the support area and include the machine code, time, portal state and exact error text. Leave out passwords, OTPs and recovery codes.
That is expected. The download stores the address and username, not the password.
Can I view an old machine password again?
Yes. The password is shown on the machine page while the machine is active. Use Change password to replace it.
Which payment channels should I use?
Use only channels currently visible in Wallet, such as VietQR or USDT when enabled. The portal order contains the authoritative amount, destination, network and deadline.
Do I lose days by renewing early?
An active rental extends from its current expiry. Review the current expiry and selected duration before confirmation, then verify the new expiry after completion.
Is data deleted immediately at expiry?
Yes. Without renewal, the machine is reclaimed right at expiry and all data, software and accounts on it are permanently deleted — there is no holding period. Back up before the deadline.
Should I accept every certificate or identity warning?
No. Compare the destination with the current portal address. Stop and contact support if the warning names a different or unexpected host.